AI OPERATIONS · TECHNICAL PROGRAM MANAGEMENT · AGENTIC SYSTEMS

Where enterprise process meets autonomous compute.

I am Justin Jackson, an AI Workflow Architect and Technical & Marketing Program Manager with 9+ years of experience scaling creative, design, and commerce pipelines across Commerce (BigCommerce, Feedonomics, Makeswift), Apple, and CreatorIQ. I embed inside cross-functional teams, ship production Claude Code and REST API automations, and architect multi-GPU local AI systems that turn operational bottlenecks into measurable velocity.

2.9× Quarterly Deliverable Throughput Lift (419 to 1,213)
+81% Output Lift Per Active Contributor (Flat Headcount)
0→40% Brief Compliance in 30 Days via Claude Code + Asana API
4-GPU Self-Hosted Multi-Agent OS Across 1.13M+ Indexed Assets
Explore Systems ↓ justin@xfnl.studio LinkedIn ↗
01 / 03 · ENTERPRISE AI WORKFLOW AUTOMATION

Claude Code & Asana API Dependency Engine

Following a company-wide Jira-to-Asana migration across 8 shared-services teams (BigCommerce, Feedonomics, Makeswift), downstream design and web subtasks were starved of upstream links and blocker visibility. When vendor reps said native cross-level asset synchronization could not be done, I engineered the automation directly using Claude Code and the Asana REST API—automatically propagating parent/subtask blockers, handling "Waiting on Dependencies" states, and syncing Final Figma Links, Copy Docs, and Image Assets.

Claude CodeAsana REST APICampaign Builder85–90% Faster LLM Reporting
419 → 1,213 Quarterly Deliverables · Escalations Cut 14.5% → 9.0%
02 / 03 · APPLIED AI SYSTEMS ARCHITECTURE

Multi-GPU Agentic OS & MCP Tool Fabric

Solo-architected a self-hosted, 4-accelerator AI operating system orchestrating nine specialist personas with native tool calling, custom Model Context Protocol (MCP) servers, grammar-constrained GBNF/Pydantic JSON schemas, and Prefix KV-Cache Pinning (~180ms time-to-first-token). Includes an automated post-production media engine that ingests raw multi-camera footage, runs speaker-verified transcription and computer-vision scene grading, and compiles frame-accurate 24fps DaVinci Resolve (.fcpxml) timelines at a 50:1 compression ratio.

Python & FastAPICustom MCP ServersGBNF / Pydantic SchemasOpenTimelineIO .fcpxml
1.13M+ Indexed Documents · 100% Local Zero-Trust Execution
03 / 03 · TIER-1 GTM LAUNCHES & PROGRESSIVE ENABLEMENT

BigCommerce Payments, mTalks & Apple TV+

Technology only creates durable ROI when humans actually adopt it. Named by the CEO to the core launch team for the on-time April 2026 delivery of BigCommerce Payments, I pair technical workflow architecture with progressive team enablement—leading live 33-person AI launch keynotes, shipping next-day v2 iterations from user Q&A, and co-leading the mTalks enablement series (lifting 2+ week advance notice from 35.2% to 54.0%). Previously co-architected the standardized release QA framework for Apple TV+ and Apple Music across hundreds of monthly global deliverables.

BigCommerce PaymentsGartner Magic QuadrantApple TV+ / Apple Music QACertified Scrum Master (CSM)
Advance Notice Lifted 35.2% → 54.0% · Sprint Overload Cut 60%
VERIFIED TRACK RECORD · TAP ANY ROLE TO EXPAND OR COLLAPSE

Architecture & Leadership Timeline

Commerce (BigCommerce · Feedonomics · Makeswift)

Interim Project Management Lead / Marketing Program Manager

Aug 2025 – Present · Austin, TX

Direct enterprise marketing production lifecycles, AI workflow architecture, and cross-functional GTM programs across 8 shared-services teams supporting three brands; appointed Interim Project Management Lead (Aug 2026) managing a direct report (Marketing Traffic Coordinator) and representing Creative and Design in weekly leadership standups.

  • Scaled Enterprise Intake & Throughput 2.9x: Re-engineered Marketing's Asana operating architecture within 30 days of a company-wide Jira migration across 1,132 requests and 5,080 subtasks (3,555 completed deliverables across 38 active assignees), increasing quarterly completed deliverables 2.9x (419 to 1,213) and lifting output per active contributor by +81% (22.1 to 40.1 deliverables/quarter).
  • Shipped Production Claude Code & Asana API Automations: Built and launched custom Claude Code rules and scripts that vendor reps stated were impossible natively, including parent/subtask blocked-status propagation, consume-buffer dependency logic, Waiting on Dependencies status handling, and automated asset syncing (Final Copy Doc, Final Figma Link, Final Image Assets, Briefs), lifting brief compliance from 0% to 38.7% inside 30 days.
  • Internal Product Launch & Progressive Enablement: Led the all-marketing automation launch keynote (62 invited, 33 live attendees) with structured release notes, rapid next-day v2 iteration from user Q&A, and the revived mTalks enablement series, lifting requests submitted with 2+ weeks' notice from 35.2% to 54.0%, cutting escalation fire drills from 14.5% to 9.0%, and compressing median request cycle time from 34 days to 21 days.
  • Campaign Builder & AI Reporting Velocity: Designed Campaign Builder and deployed Claude reporting pipelines that cut weekly cross-channel task synthesis time by 85 to 90% (2 to 3 hours down to 15 minutes) and ad-hoc bandwidth analysis by 70 to 80%.
  • Tier-1 Executive Launches & Procurement: Named by the CEO to the core launch team for on-time delivery of BigCommerce Payments (Apr 2026); led the 2025 and 2026 Gartner Magic Quadrant programs (~300-question RFI and 75-minute executive demo video) and owned analyst/vendor procurement (IDC, MACH Alliance, Gartner) with AI governance addenda.

xfnl Studio

Founder & Principal AI Systems Architect

2024 – Present · Austin, TX
  • Multi-Node Agentic Operations & MCP Servers: Solo-architected a production 4-lane multi-agent AI operating system orchestrating 27B reasoning models, 9B vision-language grading, voice synthesis, custom MCP servers, and automated FastAPI, SQLite, and Meilisearch pipelines over 1.13M+ indexed documents and 117,000+ media assets.
  • Deterministic Reliability & Automated NLE Pipelines: Engineered Prefix KV-Cache Pinning (~180ms TTFT), grammar-constrained GBNF/Pydantic schemas, and automated post-production pipelines (PySceneDetect, WhisperX speaker verification, OpenTimelineIO .fcpxml generation).

Apple (via TEKsystems)

Creative Operations & Publishing Specialist (Apple TV+ / Apple Music)

Apr 2024 – Aug 2025 · Austin, TX
  • Directed high-volume static and motion creative asset pipelines, SLA adherence, and release QA across hundreds of monthly global deliverables for Apple Music and Apple TV+ using Apple Radar and Quip.
  • Co-architected the standardized QA review framework for Apple TV+, establishing production acceptance criteria and operational playbooks adopted across the broader publishing organization.
  • Identified and resolved systemic cross-team workflow bottlenecks across global launch pipelines, reducing asset rework and accelerating publishing turnaround.

CreatorIQ

Commercial Video Producer & Post-Production Systems Lead (Contract)

Jun 2024 – Jun 2025 · Remote / Austin, TX
  • Scoped, negotiated, and delivered five-figure enterprise B2B commercial video and motion-graphics engagements from executive creative briefing and SOW negotiation through final delivery.
  • Built repeatable post-production templates and structured stakeholder review workflows that compressed feedback loops and hit tight event and product launch deadlines.

BigCommerce

Marketing Project Manager (2023) · Video Producer (2018–2023) · Tech Support (2017–2018)

Apr 2017 – Nov 2023 · Austin, TX
  • Promoted to Marketing Project Manager (Apr 2023) leading Agile marketing operations, sprint resource capacity modeling (reducing team overload by 60% per sprint and lifting on-time delivery by 8%), and intake automation (cutting customer case-study request creation time by 85%).
  • Owned the end-to-end commercial, product, and customer-story video pipeline in Jira across a 5-year tenure (BS in Video Production), after sustaining a 99% CSAT score and 11 consecutive months of top team recognition in Technical Support.